Cognetik will use commercially reasonable efforts to make the purchased Subscription Services available with minimal downtime 24 hours a day, 7 days a week; provided, however, that the following are excepted from availability commitments: (a) planned downtime (with regard to which Cognetik will endeavor to provide at least 48 hours advance notice, except for routine maintenance times currently scheduled for every evening from 11pm – 2am Pacific Time or (b) any unavailability caused by circumstances beyond Cognetik’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems, Internet service provider failures or delays, or the unavailability or modification by third parties of Third Party Offerings.
Provisioning of the Subscription Services
Cognetik will host the Subscription Services and may update the functionality and user interface of the Subscription Services from time to time in its sole discretion as part of its ongoing improvement of the Subscription Services. The Subscription Services may be subject to certain limitations, such as, for example, limits on storage capacity for Customer Data. Any such limitations will be specified either in the Order Form or in the Documentation.
Cognetik makes a variety of Subscription Services support offerings available to its customers and will provide Customer with the level of support to which Customer is entitled based on Customer’s purchase.
Use and Protection of Customer Data
Third-Party Web Sites, Products and Services
Accuracy of Customer’s Contact Information; Email Notices
Customer agrees to provide accurate, current and complete information as necessary for Cognetik to communicate with Customer from time to time regarding the Services, issue invoices or accept payment, or contact Customer for other account-related purposes. Customer agrees to keep any online account information current and inform Cognetik of any changes in Customer’s legal business name, address, email address and phone number. Customer agrees to accept emails from Cognetik at the e-mail address specified by its Users for login purposes. In addition, Customer agrees that Cognetik may rely and act on all information and instructions provided to Cognetik by Users from the above-specified e-mail address.
Federal Government End User Provisions